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Can I sue Blockbuster?
On Dec.1,2006. I returned a Blockbuster in store rental to the store in an online mailer. I realized my error that day and called the store to ask them to seperate the mailer from the other mailers, that the wrong movie was inside. The manager told me she would not do it and if I wanted it to done to come and do it myself. She was very rude to me and I called to inform the manager that there would now be a problem with my account. I also notified Blockbuster online, and the customer care dept. After speaking with the manager I was told that the rep could have separated the mailer, with the bar code info, I provided., but not to worry she would personally handle it. On 12-28-06, the manager called me to say that the computer messed and charged my account but the charges were credited back 2 days later. But it was after Christmas, I had my account balanced to the $. The charge overdrew my new checking account, which cause my $1500 check deposited 12-26-06 to be on hold 4 10 days
I had payment thate were due to other companies on 12-29-06, and received several late fees on 1-01-07 for the payments not recieved before the first of the month. One of the fees was a ticket that I received, and since I could not pay it prior to the first, I was not denied a job opportunity. (On the day of the interview, the employer asked me, had the fine been paid. I advised them of the delay and he said that I could not continue until the fine was paid in full. The job was to start 1-22-07. I have since finished the hiring process for an Utility company, but the next class starts 3-19-07. This one charge has cost me way more the erroneous fees. I have requested managers to contact me. I have called time after time and still have no reply. I have even tried Corporate and cant get past the automated system. What else can I do?
It was my error to returning the movie in the wrong cover, but I attempted to correct it before it got out of hand. The manager said the rep could have removed the mailer. But the responsibity shifted when she told me she would handle the situation. I was under the impression it was resolved. Blockbuster online said they would return the movie to the store. It was nearly a month later when my account was charged. I had just enough money to handle my bills, if i knew of any other charges then I would have definitely made sure the money was in the bank to cover the fees, but there was no late notice or courtesy call to inform of that. The manager had removed that from their system, but did follow thru to prevent the charges from occuring on my account. And now refuses to contact me
It was my error to returning the movie in the wrong cover, but I attempted to correct it before it got out of hand. The manager said the rep could have removed the mailer. But the responsibity shifted when she told me she would handle the situation. I was under the impression it was resolved. Blockbuster online said they would return the movie to the store. It was nearly a month later when my account was charged. I had just enough money to handle my bills, if i knew of any other charges then I would have definitely made sure the money was in the bank to cover the fees, but there was no late notice or courtesy call to inform of that. The manager had removed that from their system, but did follow thru to prevent the charges from occuring on my account. And now refuses to contact me
8 Answers
- PlasmapuppyLv 71 decade agoFavorite Answer
You made the mistake so don't blame them for being a bit difficult to work with in correcting your problem. Keep calling the account rep to fix your Blockbuster account. However, it isn't their responsibility to correct your banking issues.
Netflix does not charge late fees. I have accidently returned my DVD in the mailer and they simply mailed it back without any fee.
Seems that you have a lot going on in your life right now. It doesn't help to blame others. Good luck sorting it all out.
- superfunkmastaLv 41 decade ago
First I would call the bank and explain what happened - they can usually wave the overdraft fees (though with it being a new account, they don't know what your history of being responsible is).
Second, I would contact Blockbusters customer care line:
1-800-406-6843
http://www.blockbuster.com/help/faq/712t
You may have already talked to them, but call them again - the first person you talk to will be useless, and will just try to get you to give up. Do not give up. Tell them that you want to talk to their manager, if they claim that they don't have a manager, or can't get them on the phone, then continue to insist, and they should give up and transfer you. (Make sure to ask for their full name and employee ID number when you first get on the line with them - it will make them less likely to hang up on you or screw around too much).
Once you actually have someone on the line who might be willing and able to help you - then explain in detail what the situation is. (Get their name too). If they seem flaky or like they are giving you the runaround - then ask for their manager.
Some places have two or three tiers of idiots before you get to someone who can help you - be vigilant. The lawsuit idea is going to cost you a lot of money for lawyers fees - and since you didn't actually perform 'due diligence' by going through the steps I described above before suing them, then they will be unlikely to want to help you, and you might end up right where you started (minus the cash you gave the lawyer).
- 1 decade ago
You can certainly try to sue Blockbuster. But remember, this is a HUGE corporation and you will be spending all of your money and then some, plus many years down the road the case will be resolved. If you have lots of time and money...then go for it. The question here should be: Do you have the financial and emotional endurance that it would take to sue Blockbuster??
- 1 decade ago
I believe the only way you could sue would be if they had somewhere in writing stated that they would correct any error on your part with regards to returning your movies. Otherwise, it was your mistake and they assume no responsibility to fix it. Even though they told you they would correct it, it wasn't in writing so it's no good.
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- smedrikLv 71 decade ago
IO doubt you would have a case, the fact of the matter is that it was your error in the first place and they were most likely following the proper procedure for a movie they considered lost or stolen.
- 4 years ago
Video hire,,the main evil of all franchises.I dont be responsive to in case you are able to sue them yet you very almost extremely can plead your case and on the least get your a reimbursement,,,get some suggestion from shopper affairs or criminal help,,suggestion is unfastened..
- 1 decade ago
If you have a good lawyer and can prove all you said, then go for it, otherwise you are the unfortunate crack in the system and a victim of poor customer service.
- Anonymous1 decade ago
No your error is not there clean up problem...yes I know they said they would fix it...But that's here-say
