HELP!! there recently was a new-anti-harrassment law....?

passed in regardes to creditors hassasing people. can someone help me out? ive continually asked for a paper statement for $$ due, ive made a few payments w/statements, but now they refuse to generate a statement to me, only numerous phone calls, after ive requested a statement numerous times. they say its not their policy. ive been a recent identity theft victim and dont trust to give $$ inf over the phone. any ideas or help please?? thanks.