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Refi Loan - All messed up by lender?

ok so first the lender told me just to be on the loan and not the title because she couldnt figure out how to do both.....then hangs up on me..........apologizes..........stupid me....accepted and kept "working" with her.......

then she told me that some debt needed to be paid on our credit....ok no problem...knew it was there.

then at closing today I find out that there are additional debts that she didnt disclose and she thought those debts were the same as were on the credit. NOT.

so now she wants us to pay an addl 4k! noone told us....I had to ask why settlement was different.

so I didnt sign!!!!!!!!

so now I want to know if I have any room to negotiate for her lack of professionalism and incapability to process our loan without non stop problems caused by her...... can they waive the origination fee if it's a bank? I think they should "suck it up" just like I've had to.

oh and I told her boss today that she never even got verification of my income....lol.

Update:

oh and they made us sign a doc saying we'd pay appraisal fees and other fees if we back out. They locked our rate at 6% so it's gone up since then.

I'm sure we'll suck it up and sign after I prove they've jacked up the "pay to" part of the new debt they require us to pay.

I want them to waive some kind of fee for our trouble. does a bank do that? or just one of those places online?

6 Answers

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  • 1 decade ago
    Favorite Answer

    OK, time to talk to her boss.

    Good job not signing.

    Whether she works for a bank or a mortgage broker, ask for fee reductions due to incompetence. Mortgage brokers often have that flexibility and so do banks believe it or not.

    One of my clients had all her fees waived on a new purchase mortgage with her credit union because the loan agent gave her wrong information initially and incompetently listed her assets on the application - causing her initially to be denied.

    Talk to the boss or manager; if they are amenable to making it up to you, continue to work with them, you both have a lot of time and energy invested. Might as well keep that 6% rate!

    Good luck!

    Source(s): Experience; CA RE Consultant/Broker
  • 1 decade ago

    Just like everyone else here, I suggest that you either leave the broker OR go straight to her boss and have them waive the origination. It seems to me that this loan officer had no idea of what she was doing - probably a newbie to the bizz.

    It's easiest to stay with them so I would first, go to her boss and re-negotiate the origination fee. By the sounds of your interest rate, your credit must be pretty darn good, so don't sell yourself short if they do not agree to lower their fees for your trouble. I would suggest looking for another broker immediately. To find a really good and ethical loan officer, go to www.narlo.com and search for loan officers in your state. Those loan officers adhere to a very strict code of ethics and if they don't, they are kicked out of the association. I am a member and take that membership extremely serious, as I am sure the rest of my fellow members do. There's NO reason anyone should be unscrupulously led into such an important transaction.

    Good luck!

    Source(s): www.vegasloansbytami.com www.narlo.com (National Association of Responsible Loan Officers)
  • Anonymous
    1 decade ago

    Sounds like a big mess, they hides fees, and will basically tell you just about anything to get you to sign, at times. The best thing to do, would probably be get a second set of eyes on your situation, outside opinion. If you were getting 6%, with no income check, that's a decent rate, may be able to get a bit lower if you verify income, but it does make sense if they were stating your income and had to pay off debts to get you to qualify.

    Email me and we can discuss options, ctmackenzie@amdream.net, I have been doing mortgage loans for about 6 years. Licensed in PA and MD. website, www.amdream.net

    Source(s): Industry professional
  • 1 decade ago

    I suggest you find a better broker/lender. It sounds like they don't know what they are doing. Though they may not need verification of your income if your credit score is high enough you can go stated income and not have to prove anything. Hope this helps and good luck.

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  • Anonymous
    1 decade ago

    the only good thing was a 6% rate (and it had better been a fixed rate too). Terrible deal otherwise and that 4k was unaccecptable. I would leave them.

  • 1 decade ago

    you do not have to pay her any fee if you didn't sign any docs.

    go find a better loan officer, good luck.

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