Ping and tracert requests timeout?

Right off the bat it sounds like a firewall issue to me.

But, it can also be a DNS problem...are you sure you're pinging the right subnet? What are you pinging..a host...a router...a switch? With many hosts, ping commands fail unless the host allows ping requests. Are you sure that the host you're pinging allows ping requests?

Have you tried the "home" command from your computer? If so, what happens?

Feel free to email me if you need any further assistance. It's difficult to answer your question with more information.

Good Luck!

Couple of things could be happening there, first thing is that if you are trying to ping or run tracert and you are not using a pppoe connection, then you're not connected at that point. You need to run the application for your dsl provider, or whatever it is to connect you, once you do that then ping and tracert should work.

If that still doesn't work then it's entirely possible your ISP has blocked what's called ICMP packets (ping and tracert), it's possible and I've seen it before, in fact, some Verizon DSL customers cannot run Ping or tracert, it's blocked.