Help with Website Form Time out...?

Question

Let me start by saying that I am a beginner/self taught when it comes to web design and need some professional help. I have a site I have designed that has a form on it. The form works fine, but it is a long question and answer form per the owners of the site. Several ppl are saying that they are getting timed out when they go to either send the form or in the middle of it. Is it on my end or theirs? They are losing all this data when they type it out and then boom it is gone. Help.

Update:

http://www.thesequorfoundation.org/grantrequest.ht...

I am using frontpage with just an email button upon completion.

THANK YOU FOR ANY HELP.

J P · Accepted Answer

**UPDATE**
I don't see anything in the source code that would make this page timeout and do anything but just sit there and wait for someone to submit it.
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Unless the form is doing some kind of processing in the background (javascript, ajax, etc) there is no reason anyone should lose their data. Do you have some kind of session on the server or something that has an automatic timeout? If its just a plain old form, it will sit on someone's browser forever just waiting to be submitted, there is no time limit.

lu_dicrous · Answer

On send, what software is capturing the information from the form? Is it a Perl script? Does the data get persisted to a database? 

In order to answser this question all information needs to be provided. The page, the software capturing the form and the data store being used.

son · Answer

You either need to use php to read the form and then use the php mail() function in it's 5 parameter format, or subscribe to an online mail forwarder. This last will, however, throw many adverts at your user as they complete the send.

dubstyleenation · Answer

Can we have a link to the form?

What technology are you using to send the form? php? cgi?

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Help with Website Form Time out...?

4 Answers