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Direct TV is ripping us off!?
My husband and I switched to Direct TV when Dish wanted $175 up front for HD hook up after being with them for 4 years. We never had HD before so when we switched over we assumed we had it. Recently we had to stay with our inlaws while work was being done in our house. They had just switched to Direct TV on our reference. It was then that we noticed that we had been paying for HD for 8 months and not been getting it. At our inlaws, there was an HD channel for every regular channel. This was not the case at our house. When I called Direct TV they asked why we had not called about the situation before and I told them we never knew until our inlaws signed up and we saw that our set-up was nothing like there's. I asked them to credit our account (They owe us $80) but they say because we have been getting service they can't credit us for anymore than 2 months. Who can I speak to about this that will agree that it is B.S. and possibly get us credited in full?
They uploaded the channels for us yesterday over the phone, we now have HD but still didn't for 8 months. They credited us for 2 months and in my opinion, still owe us for the remaining 6.
4 Answers
- 1 decade ago
Same thing happened to us, We had been paying for HD channels and not getting them, I called and they said there was something wrong with our box, they sent a tech guy and charged us $20....the tech guy said it was not our box, they (DirecTV) had not downloaded the channels properly, No credit given for us either.
Good Luck getting a credit and someone who you can understand on the phone.....
- schanerLv 44 years ago
i could cancel my provider with them. They pulled some humorous company some years in the past, signing me up for some NFL equipment I by no potential asked. My charges gets a commission right now, so i did no longer seize the exchange for variety of two months. they did no longer prefer to credit my account, because of the fact they mentioned that they had no way of understanding I wasn't gazing those channels and that they mentioned I could desire to have been greater careful with my invoice. WTF? i did no longer verify in for the equipment. I informed them to cancel the provider and are available and deliver jointly their crap equipment. They credited the full volume of the equipment at that element. Years later, i'm lower back to being a cable television client. super image, pacakge low fee simply by having extreme velocity information superhighway with them, and no provider interruptions simply by undesirable climate (heavy rain and snow).
- 1 decade ago
Directv can verify if you have or have not tuned in the channels in question.
