hotel receptionist issue?

People lie about reservations. But when you make your reservation you either get a confirmation number and/or a written confirmation/email. But you cannot challenge the validity of the person so you calmly find possible solutions.

"I am sorry for an inconvenience but the computer does not show your reservation? Do you have your confirmation number or a print-out? In the meantime would you please have a seat in the lobby as I attempt to resolve this issue."

Then you go to a supervisor and ask for assistance, because many hotels have "reserved rooms" that don't show on the computer for last minute celebrities or errors such as this. Or, the hotel could then contact another hotel to find a room for the person.

Ask him when he made the reservation, and who he made it through. Check with management to see if they know anything about it, and then if you still can't find him in the system, offer him the same room he reserved for the same price. That's good customer service. Unless he is a liar, it's not his fault his reservation got lost.

you could determine all his advice to verify the reservation isn't in the device then clarify to him which you're very sorry which you haven't any longer have been given a room reserved for him yet you will accomodate him in any admire for the lodge's pretend pas...for occasion, learn sister lodges interior of sight that would desire to placed him up for the night till a room opens up on the Hilton. possibly even pay(lodge, no longer you) for his night's stay at yet another lodge Profusely ask for forgiveness and don't blame it on everybody else which includes the customer!

First ask if they have a confirmation number. If they do not, then ask how they booked - via travel agent, website, or telephone. If you still can not find them, defer to a supervisior for the policy to "walk" them to another hotel.