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Business “faux pas”…please advise. Thanks!!?
This is a most embarrassing situation. Awhile ago, I noticed the acronym “WTF” popping up all the time. So---I asked a co-worker what it meant (seeing he was always saying it in his e-mails to me) and he said it meant “With thanks forever”. Sadly, I have started placing the acronym in strategic parts of letters with suppliers and clients. As one example, I said the following to a dear client, Dow Chemical. “You’ve asked for our opinion, which I provide forthwith, WTF”. Or---to another client-----"we truly appreciate your business----WTF"
Now that I’ve found out what the acronym really means, I am humiliated. I was wondering why our client base was dropping. Any thoughts on a simple explanation to send to all our valued clients and suppliers?? Please help. Thank you!
18 Answers
- 1 decade agoFavorite Answer
Looks like you may have a roadblock to over come. Please do not send another e-mail, your customer has too many already. I would certainly make a list of my pareto customers and CALL them. Try to re-connect with them. "Hey Joe, did you see where I sent you an e-mail and included WTF in it?" it doesn't matter what his answer is, continue to tell him the truth, and thank him for his indulgence, and promise to be less Blonde. he will get a laugh out of it and discover you have a real personality, he can connect with. Invite him to call you anytime he needs help. Now you have re-connected. Good Luck and I can tell you are a "FAWW" Just kidding!
- Anonymous5 years ago
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- 1 decade ago
NEVER use acronyms in business letters. It is rude and - indirectly - tells the customer your time is too valuable to write a perfect business letter.
Plus, in this case, you sent out mixed messages..... I am not American but even I can figure out what else this could mean.
Just send them a little letter stating what this acronym really means for you and apologize by saying you ignored the fact that it could have different meanings. Do not be naïve. Never believe somebody just on his/her word. You may want to check things out first in the future.
Rule of thumb : NO acronyms in letters.
Good luck to you.
- Anonymous1 decade ago
send a memo explaining that due to a misunderstanding the acronym, WTF, had been used to indicate 'with thanks forever.' Explain that it is with great embarassment that you admit this mistake has occurred. And, let them know that this will not happen again.
A good way to avoid misunderstandings is to spell out acronyms the first time they are used within a document or email and then do so everyother time you write to that person. Until the jargon is built up and the person starts spontaneously and appropriately using the jargon. For example, "We truly appreciate your business, with thanks forever (wtf)."
I would check with human resources to see if there are any internal means to correct the behavior of your coworker as this is a serious breach of the ideal of customer service.
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- Anonymous1 decade ago
Don't be dumb and never use acronyms - not everyone knows what they mean IYKWIM.
ALWAYS spell out everything in full; and if you *must* put the acronym in brackets after it then continue to use the acronym.
Any explanation will make you seem quite unintelligent.
- KateLv 41 decade ago
I think that is the funniest thing I have heard all day! Thank you for making me laugh.
I would just be honest with your client and suppliers, they will probably laugh as hard as I just did.
Best of luck!
- EGLAF_IIILv 41 decade ago
I call troll. If it is true, next time verify the actual meaning (use Google) before you start using it. In fact, as a business professional, I would find it rude if a supplier or client started using acronyms in their correspondense - very non-professional.
- Anonymous1 decade ago
We, the law firm Notta, Lotta, & Help, formerly known as LSK will be glad to assist you in suing the person who misled you for the measly sum of $550!
And 75% of the proceeds of the lawsuit!
Please contact our business manager immediately!!!
- SisterSueLv 61 decade ago
You poor b@stard. I can only hope that this is a fake question!
Mister "MLA" you ought to know better than to use acronyms in business letters in the first place. If it is true, just stop using it...no letter needed unless your boss is demanding it.
- Anonymous1 decade ago
If I were you, I would consult "Elma" and get her opinion on the troubles you are enduring with you job. Maybe she could "steer" you in the right direcion. If she loves you, she should be of some help to and for you in these trying times!