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do you think this is good customer service?? what would you do if it happened to you?
a friend of mine went to (best buy) to get a new computer
he told the salesman he needed the computer to connect wirelessly the salesman assured him it had a wireless card in it so he bought it ------ when he got it all set up he found the wireless didn't work so he went back to (best buy) only to find the computer didn't have a card in it of course he was upset he started to make noise to the computer geek people there there fix was to offer him a new card to install in his computer thier words " would you accept one off the shelf" he said yes thinking he had solved his problem he left the store only to get stopped at the door and arrested for shoplifting his court case is in August
the only thing he was carying out of the store was the wireless network card and i couldnt type in store names if it wasnt true as i dont want to get sued we have contacted the news about this
8 Answers
- Anonymous1 decade agoFavorite Answer
I totally believe what you say happened to your friend is true. Why? I'll link to some examples of other peoples experience's shopping at Best Buy.
http://news.cnet.com/8301-10784_3-6164441-7.html
- Anonymous1 decade ago
Either your friend really did shoplift the computer because he was mad, or he mistakenly received the computer off the shelf from the salesman, then thinking that he was just doing a swap, left the store without doing an exchange. He would not have been arrested if he explained the situation, got the salesman and manager involved and resolved everything.
- Anonymous1 decade ago
This is not a true story, your friend stole the computer from the store and got arrested for shoplifting on the way out.
- Fuzzy SquirrelLv 51 decade ago
Best buy has the worst customer service ever. i bought a computer that was supposes to have a video card & video hook up to it. They sold me a usless computer that i could not use. On top of that the so called Return poliy WAS NOT on the back of my reciept even though they LIED & said it was. They even PAID OFF A JUDGE to rule in there favor when I tried to sue them in Small claims court. I even still have the reciept & the lie printed on a letter they sent to a credit card compamy when I tried to refuse to pay for it & get them to take it back. No one should ever trust BEST BUY!
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- 1 decade ago
it doesn't sound like the whole story b/c the geek squad just fixes computers...i don't believe they are authorized to just give computers off the shelf. Regardless, he would still get a receipt for the exchange....your friend should have taken more precautions.
- 1 decade ago
It sound like your friend stole it if he got stop by the door. I know if he went to Best Buy and told best buy that he didn't had a card they would give it him. So I believe he stole it and he should give it back to them.
- Glenn HLv 51 decade ago
If your friend got stopped "at" the door and not outside the door there's no way he could be convicted of shoplifting.
- 1 decade ago
Yeah, that's not what happened. You friend should be HONEST with the judge and pay the store back.
