CUSTOMER SERVICE = the lost art?

Question

It seems like I'm not the only one after I took this poll with people. So I am asking it here. In my opinion, customer service is a lost art. This is about customer service when you call and talk to someone over the phone with your credit card company, or a store, or even the unemployment office. Most are rude, as if they are doing you a favor. You try to be the nice person over the phone. Asking them how they're doing, and the information you need help with. I don't know if it's the training. I don't know if those people are having a bad day. BUT, if you are CUSTOMER SERVICE.....I'm sorry, that is what you signed up and get paid for. You should suck it up and be helpful. When I go to work I check my drama at the door. Anyone else feel the same?

Update:

As I said, not all companies are like this. And I always ask them how they are doing FIRST. I always think that if you treat them nicely first, then it should come back. But this isn't the case. And YES, some customers can be rude, I've seen/heard that too. But that's not the point.

Update 2:

One more thing. I will always pay more for great customer service. Hands down.

Resh · Accepted Answer

very good question, ive been thinkin this for a long time.
sometimes even when i go to certain stores i feel as though i am begging for hand outs to get some assistance.
its getting more ridiculous day by day.
u're in the field where being polite should be your number one priority but, u treat ppl a though they are bothering u..
i've gotten fed up of that, i get even grumpier than them these days at least then i get some service....

? · Answer

I completely agree. and that i do trust this is lack of teaching and usually people are not satisfied with their lives. inspite of the undeniable actuality that, i'll assert, the former day I had to make quite a few calls to diverse organizations and they were all excellent notch shopper provider and It only tickled me pink to understand all isn't lost!! They were each joyful and effective and specialist. It extremely made my day. this is only too undesirable that those are the exception to the norm lately. enable's desire it turns round.......

Rachel · Answer

I agree. People are all miserable these days it seems. 

They know they are going to have to deal with complaints...they need to get used to it.

cathy_smith68 · Answer

yes
when i was in customer service, we had regular training sessions on how to be a better CSR.... i don't think these people have any training now...

Anonymous · Answer

welcome to the new world...everyone is in a bothered state now...im going to a yoga party at the lake on saturday, thats how much it is getting to me...i need to relax...hopefully there are some real people there, everyone is an alien...

muffett1 · Answer

its gone the way of the dodo bird
I get so pissed off when THEY give me attitude.. & I demand to talk to their mangager...

Anonymous · Answer

sure

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CUSTOMER SERVICE = the lost art?

7 Answers