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firefox 3 will not start on my computer after a virus attack?
i run xp pro sp2, and recently had a virus attack from the ms antivirus virus/trojan/whatever. i finally got rid of the virus but now firefox will not open, it gives me a message saying that firefox encountered a prolem and needs to close. i am given the option of debugging but that does no good either.
if i click on the more info box it tells me that the event is a bex type.
i tried reinstalling a new download over the old one but that didn't help, any ideas on how to fix this?
ok i tried a clean reinstall and it didn't do anything. and i've been told that combo fix has a rootkit in it and to not use it.
2 Answers
- 1 decade agoFavorite Answer
Two things: run something like ComboFix (google instructions cuz this a tool you really don't want to mess up with) and from there you will probably have to remove all the application data ( back it up if you have bookmarks you wanna save) all the registry files (run 'regedit' search for firefox and delete everything that comes up) and then from there reinstall firefox.
If it doesn't work after that you will probably be forced to restore. I've seen a huge rise in that winantiviruspro2008 a lot lately...anyone know the cause?
- Anonymous1 decade ago
TRY A CLEAN REINSTALL UNINSTALL THEN REINSTALL ...WHEN UNINSTALLING WILL ASK IF U WANT TO UNINSTALL BOOKMARKS AND CUSTOMIZATIONS ...YES.....