Bank problem, (Loan repayment)?

To be honest, a £15000 bank loan is not excatly responsible borrowing or even lending, is it? I assume that the loan is not secured in any way and that it was not covered by payment protection insurance? But, some things are clear ..... your brother has no means to pay the loan at present and I suspect that the redundancy was not expected. The problem with banks under such circumstances is that they have no mandate other than to request payments continue and they are unlikely to offer a 'payment holiday' as in their eyes, that may never end. There is no magic wand here but I would suggest that your brother goes to the local Citizens Advice Bureau for help and advoce on this issue ( plus any other money problems that are arising ). They will act as an internediary and represent your brother's case to the bank. The bank has no obligation to agree to the CAB's approach, but he has more chance of agreement from such a formal representation. As it stands at the moment, your brother has no financial status and I pray that he finds work asap although the employment market is tough out there. The bottom line is that he can only pay once he is back in gainful employment and the CAB should negotiate on that score. To be told to use the overdraft is insane as this should be kept for emergencies only and cover basic living expenses in this difficult period.

He can write to the bank requesting they acknowledge receipt.

They should give him some space and the very fact they he is communicating with the bank will be taken as a good sign.

Has he explored the possibility of this loan being fully repaid through a loophole in the law?

There are many companies out there doing this but some rip you off.

You can email me if you need more info.

A loan which has no repayment period is an overdraft. What the bank is saying is that your brother must maintain his account as an overdraft account with a authorised limit of 15000 pounds. As long as he does not exceed this limit is alright for him to continue using the account.

Whilst I'm not a financial expert I do know that there is something that the bank can do for your brother. Ask to speak to a Manager, even if he lies and says it's because he has a large sum of money to deposit (that should make them ring him back).

Your bank is providing a service and your brother is their customer, remind them of something that is called Treating Customers Fairly. This is a very common term in the financial world and service providers are sent on courses to teach them this.

Good Luck