i ve got an acer aspire 5520 keeps shuting down?

Question

my laptop keeps shuting down and while im using it certain parts of windows keeps saying that a problem has caused the program to shut down . also firefox also keeps crashing. i have norton 360 also malwarebytes.im using vista, the problem has been happening for about 2 weeks and even such as windows media player shuts down even if im not using it.but it will tell me it has shut down 
iam not very savvy on the technical side of computers
please help

Coolstorybro · Accepted Answer

call acer and find out what is the problem, there is a possibility it is a major problem with that laptop

Anonymous · Answer

Try uninstalling FIREFOX if this is crashing it could be a program causing it to shut down your computer if it does not cure it Try this 
go to the search facilty underneath your Start icon type in  msconfig and hit enter choose task manager hit enter you are now at the system config utility look for( load start up items) program uncheck this apply and reboot now if you dont have your comp shutting down it is most likely a program causing in to do so finding this out which means that you  recheck the startup but you untick 1 box at a time  in the list apply and reboot each time a little bit time consuming  but hopefully you can find which program is causing the problem

Aman · Answer

either there is some virus in your laptop or your system files are corrupted..

make sure your norton is fully updated.. then scan your laptop.. 
then open CMD(run as admin) and type
       sfc /scannow
you will need your windows CD/DVD for this.. and it will restore your corrupted system files..

if still your laptop is not working then try to restore it to a previouse date.. using windows system restore..

and the last option is to format your laptop :P

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i ve got an acer aspire 5520 keeps shuting down?

3 Answers