Oil Company pulling a fast one?

Question

I live in Connecticut and need to know if my home heating oil company is within it's legal rights - or ripping me off......
I have used the same oil company for 13 years.  Last year we asked to be taken off the budget plan and auto delivery because we installed a wood stove and were using a lot less oil.  This year they put us back on auto delivery - without our asking - and want us to pay $3.44 a gallon when the going rate for "float" customers was a dollar less.  This is the price for "lock-in" customers, who must sign a contract to get a guaranteed price.  We have never locked in and have never regretted it, the float price has always been lower.  
Are they pulling a fast one?
How do I find out?

pickmefirstplz · Accepted Answer

you say you dont have a contract with them either threaten or just go to another oil company

Nicole B · Answer

I also live in CT. I had my delivery company do this a few years back. I fought til they finally changed everything. I had asked my father(mr. Know-it-all lol) and he didn't think they could...so I fought it and I won. Keep calling... Eventually they will get sick of the phone calls and change it. But I'm almost positive they cannot lock you in at a price without the agreement. They made a big deal about changing that last year because so many people had locked in at higher prices

Anonymous · Answer

They are billing you for a service you previously canceled, it is their error and they should correct it.

If you don't succeed with customer service, ask for a supervisor. Any supervisor can reverse what you didn't order. If that doesn't work, contact your local elected official and ask them for assistance.

Read all contracts and good luck.

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Oil Company pulling a fast one?

3 Answers