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Lv 5

How the heck do I get Zune's attention?

My player stopped working after 8 months. Like, the back button doesn't work and I can't even turn the stupid thing off. I tried sending a repair report to Zune and they never got back to me. Does anyone know a better way to contact them? I'm ready to ship the thing back, I don't even want the money. Next time I'll get an ipod.

2 Answers

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  • 1 decade ago
    Favorite Answer

    Contact them by phone. If your Zune is under warranty, they will fix it or replace it as long as the damage wasn't caused by a person but a problem with the device. I did tha when I had a problem with my Zune. They had aa FedEx box at my door within about 4 business days.

    Zune Customer Support

    Zune Customer Support is only available by telephone. Use the following telephone numbers to contact Zune Customer Support: • (877) GET-ZUNE or (877) 438-9863

    • TTY: (800) 801-1189

    • From outside North America: (425) 637-7096

    Zune Customer Support hours of operation are 06:00 to 22:00 Pacific Time, every day. This includes holidays.

  • Just buy an ipod i have had three of them and an iphone and never had any problems. my sister bought a zune and she doesn't rly like it. wishes she got an itouch. but to each their own.

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