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How the heck do I get Zune's attention?
My player stopped working after 8 months. Like, the back button doesn't work and I can't even turn the stupid thing off. I tried sending a repair report to Zune and they never got back to me. Does anyone know a better way to contact them? I'm ready to ship the thing back, I don't even want the money. Next time I'll get an ipod.
2 Answers
- Iljimae FanLv 71 decade agoFavorite Answer
Contact them by phone. If your Zune is under warranty, they will fix it or replace it as long as the damage wasn't caused by a person but a problem with the device. I did tha when I had a problem with my Zune. They had aa FedEx box at my door within about 4 business days.
Zune Customer Support
Zune Customer Support is only available by telephone. Use the following telephone numbers to contact Zune Customer Support: • (877) GET-ZUNE or (877) 438-9863
• TTY: (800) 801-1189
• From outside North America: (425) 637-7096
Zune Customer Support hours of operation are 06:00 to 22:00 Pacific Time, every day. This includes holidays.
- 1 decade ago
Just buy an ipod i have had three of them and an iphone and never had any problems. my sister bought a zune and she doesn't rly like it. wishes she got an itouch. but to each their own.