Spy Sweeper Customer Service, is it?

Wow! Don't ever purchase Webroot's Spy Sweeper. Not only did it quarantine Windows OS, but then I had to pay a tech to figure this out, but then he had to wipe and prep my computer and start from scratch. I figured Spy Sweeper customer service would pay for the tech services since their software deleted the OS. Nope. That is against policy. I did some research on the web and this software gets bad reviews everywhere! We only used it because it was recommended by Geek Squad. Now I know not to trust them.

To Webroot: Thanks for taking our money, protecting us from the all evil operating system and creating tech charges then. To add injury to insult thanks for not paying the tech charges or even be interested in the fact your software deleted OS files--then all three customer service reps were rude. Anybody else have similar situations (that is the only question in my question)? :)