Why won't my router connect to the internet? Works just fine when modem is plugged directly to computer.?

Well, the Netopia (motorola) 2210 is actually a router as well. Notice you can address it at http://192.168.1.254!/ That means it has a PRIVATE IP which makes it a router and not just a modem.

If your router is also using the 192.168.1.x ranges, they won't work together well at all! (Make that, they won't work at all!)

You have TWO choices to make it work.

1. Put the modem into BRIDGE mode.

Go to http://192.168.1.254,/ click on the "Broadband DSL LINE" on the top menu, then click "Configure Connection" and set the connection to "Bridged Ethernet" Save and restart.

The modem has to be connected directly to your computer for this.

Then install and configure the router using PPPoE and your username and password. (You can check to see if DHCP worked if the WAN status shows connected don't change the settings.)

Here are the DETAILS from DSL reports

http://www.dslreports.com/faq/15855

add (ignore the linksys part, it applies to ANY router that uses the 192.168.1.x range for local ip's and really to anyother router as well, particularly if you do port forwarding for games or services.)

Or

2. Use a different IP Range and SUBNET for the router. Like 192.168.10.x etc anything other than 192.168.1.x

You just need to unplug the modem, connect your comupter directly to the router, set the LOCAL network to ANYTHING other than 192.168.1.x then reconnect the modem and restart the router. Leave the WAN interface to DHCP if you go this route. Notice, this is not the best solution the number 1. is the best way to setup your modem and router! Two routers on one network can cause issues you don't see you just run into them.

If you typed in your router IP and can't connect then the router is bad or the router and your computer don't share the same sub-net address, which could not be the case if you booted your computer while connected to the router and the router is set up to execute DHCP, which is normal.

I'd try resetting the router (should be a button on it to do this) and rebooting it. That should activate DHCP services and request an IP from the modem. Both good things.

Might be a bad cable too. Always a good thing to check.

Can you confirm that the router IP and the computer IP share the same sub-net? (likely the first three numbers of the IP.)

Your best bet is to contact your ISP (internet provider). They may have MAC Address trapping turned on (you'll have to register your router's mac address before they'll allow it to connect).

Connect to your router via an ethernet cable and not the wireless.

Power down the router, cable modem and the PC, then bring them up in this order: Cable modem, router, PC.

click on START and then RUN and then type in CMD and hit enter. Next in the black window type in IPCONFIG and hit enter. You should have an IP address that starts with 192 (typically 192.168.0.xx). If you do then you are connected to your router (or have a static IP). If you don't have a 192 IP address, and especially if you have a 169 IP address then your PC and the router aren't commumicating. There's not much that you can do except contact the router manufacturer. You can also check for a static IP by going to the control panel and, if necessary click on "switch to classic view". From here click on NETWORK CONNECTIONS and then LOCAL AREA CONNECTION then PROPERTIES. Select INTERNET PROTOCOL TCP/IP and click on PROPERTIES. Everything here should be set to "obtain automatically".

Next in the black CMD window type PING LOOPBACK and hit enter. You should get a response "reply from". no reply = a bad network card. Next try to ping the router's IP address.

If you get a reply then you have a connection to the router, and the problem lies with your internet explorer. In IE click on TOOLS and then INTERNET OPTIONS. Next click on CONNECTIONS and then LAN SETTINGS. Here there should be nothing checkmarked (except perhaps "automatically detect settings", but even that isn't necessary, so uncheck it).

If you get no reply from pinging the router's IP address then you have no connection between the router and the PC. Not much to do here except contact the router manufacturer. Possibly swap out the ethernet cable, it may be faulty. Make sure that you are plugged into one of the 4 ports in the front of the router, and not to the one port all off by itself (usually labeled "to internet"). That port all by itself should be connected to the modem, not to your PC.

And if none of this helps then again I implore you to contact your ISP. You are paying a monthly fee for your internet connection, and this fee covers the use of their technical support. They'll guide you through what I have told you above, plus a few other things besides. If you get someone who obviously doesn't know what they are doing or is obviously reading from a script then just call back and try again. It's been my experiance that about 30% of the people working at the tech support line actually know what they are doing. You'll get lucky eventually (early in the morning or after midnight is the best time to call and get someone experienced).

Is the default gateway configured correctly? How about your network mask? Class C should be 255.255.255.0