trying to print, windows encountered a problem...?

i recently purchased an HP deskjet f4280 to replace a printer that had an internal problem. since installing the deskjet when i try to print i get a pop up stating that windows encountered a problem with the options debug, send error report, don't send. prior to my last printer's internal problems i could print fine. before installing the new printer i got no error message, the computer would think the page had printed, but nothing would happen on the printer side.

this is the only new device

i have uninstalled and reinstalled

i have been to the site and installed the driver

the printer will print a page when i initially start it up, but not the test page from the computer to the printer

i am unsure what details you would need from the error report, but i can bring it up to tell you if necessary.