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GOETNIES
GOETNIES asked in Politics & GovernmentLaw & Ethics · 1 decade ago

Need help dealing with a shipped and damaged Alienware laptop? FedEx?

So, I sent my Alienware laptop in for repair, due to a faulty LCD screen. Alienware sent me a shipping label, because the unit is under warranty.

I get an email today stating that the technicians reviewed my unit and can not warranty it, because it was dropped. They want to charge me $541.08 to repair the case and the LCD screen.

I called them and explained to them, why I couldnt accept that answer for a $2,900.00 laptop.

They seem like they could care less.

I called FedEx and filed a claim. They want to go to teh facility to examine the box and unit. Alienware accepted the box, and took pictures of it after FedEx dropped it off. Wouldn't you think they would accept responsibility to deal with FedEx?

This is my primary machine, I don't know what to do.

Any suggestions or help would be great.

Update:

I am a very cautious person. I wouldnt drop a $3,000.00 laptop, or a laptop at all, no matter what it's value is.

Electronics don't handle damage like other things.

Update 2:

I did not intend for the box or the lptop to get damaged. I simply shipped it due to a faulty LCD screen.

Did not want to get into crazy details on here, because some people dont like to read for hours on one subject.

Alienware takes pictures of the box and units after tehy receive them. Shouldnt it be between them and FedEx, since they accepted the box?

2 Answers

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  • Anonymous
    1 decade ago

    I find it interesting that you never stated that you did not drop it. Secondly, if FedEx examines the box and determines it was not them, it would appear it was you. Did you ask the technicians why they believe it was dropped? I would assume they would have looked at the box when it was opened.

  • Anonymous
    1 decade ago

    Did you drop it? dropped laptops usually aren't covered.

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