What options do I have if I am not happy with the installation of insulation in our house?

Question

We got insulation installed under the insulation rebate scheme in Australia. 
Some weeks ago, we got a phone call from a company offering to install insulation under the rebate scheme. It was going to cost us nothing, so, ok...Not too hard to install batts. They came, installed the batts, I stuck my head up in the roof to check the work, all looked good from where I was, so, sign the paperwork and off they go. A fortnight later, I am running some cables in the roof and I notice that only half the roof space has been covered by batts and that the batts have been split in two to make them last longer. I rang this company to complain, they start sprouting some abstract rules at me, but after mentioning my local MP's office, he will send an "inspector" to attend immediately to assess. Looking on the net, it is now apparent that I should have checked a lot of things before contracting these guys to do the work, such as whether they were on the installer provider register for one thing and whether they used the imported formaldehyde batts for another. Anyway, I have signed the paperwork initially, so I slap myself on the forehead and say goodbye to a lot of my rights, but what else is available to me to make these guys to come back and do a proper job. And finally, how can I stop this bunch of cowboys from doing the same to others?

Anonymous · Accepted Answer

Greens Engineeing? They came knocking on our door. Insulatored our home. I felt a bit funny about it. What do you know they are in todays paper cos of shonky jobs!

Others - check for registered installers first -
http://apps.nowwhere.com.au/dewha/installersearch/default.aspx

*** Good job, hopefully greens get whats coming to them now they have had a bit of bad publicity and people are more wary

Anonymous · Answer

Insulation
Aussie Shield is an approved Insulation installer for the Australian Government Insulation Rebate Scheme. Insulating your home is one of the best investments you can make, and with the new rebate system there has never been a better time to get ceiling insulation fitted into your home.

The Australian Government is offering up to $1,200 for all home owners, including your rental investments, wishing to install insulation to an existing house that has little or no insulation installed. This is a great opportunity for home owners and investors to install insulation in many cases for free.

The insulation products we use are of the highest quality and meet all relevant Australian standards. We can advise you on the right products for your home or business ensuring they will provide lifelong comfort and add to the value of your home.

Why is it necessary to Insulate?

Insulating your home or business does 3 things:

    * Keeps it cooler in summer
    * Warmer in Winter
    * Reduces Electricity and Fuel Costs

Have Insulation Worth $1200 installed totally free. Enough to insulate the average sized home.

Our products include

    * Polyester Batts
    * Wool batts
    * Fibreglass Batts (Glasswool)
    * Thermal Sheeting

HURRY, THIS GOVERNMENT REBATE WILL NOT LAST FOREVER ! BOOK YOUR ROOF INSULATION TODAY !

For more information on this scheme go to http://www.environment.gov.au/energyefficiency/index.html. All Staff of Aussie Shield comply to the new rules and regulations of the rebate scheme.  You can be rest assured that we are professionals and will complete your insulation job complying with all the Government's requirements.

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What options do I have if I am not happy with the installation of insulation in our house?

2 Answers