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Nik asked in Computers & InternetSecurity · 1 decade ago

Virus! Help!!! My computer isn't responding!?

I Googled a movie for info and virus warnings just started to show up. I closed them down since I did not know what to do but they just kept coming in not letting me to do anything else. They looked like those fake virus protection downloads that would give you virus if you download them. The pop ups did not stop so I restarted my computer and now when I turn it on just the desktop background shows up and nothing else. There is no function that works only an empty screen with the desktop image. I even have to turn the computer off at the base not on the screen since that is not an option. Please help! I do not know much about computers. i have another one which I am writing from so I can check my emails. Thanks a lot.

Update:

Michael, I tried what you suggested and it find a whole lot of viruses but when the program was over the computer still not responsive. Still just desktop image and nothing else. Restarted and the same thing.

3 Answers

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  • 1 decade ago
    Favorite Answer

    You can create a "Rescue CD" with AVG anti-virus software:

    http://www.pcworld.com/article/192414/avg_offers_f...

    AVG Offers Free Emergency Boot CD

    Carrie-Ann Skinner

    Mar 25, 2010 9:46 am

    The link:

    http://www.avg.com/us-en/avg-rescue-cd

    AVG Rescue CD

    A powerful toolset for rescue & repair of infected machines.

    ==========

    You download the ISO image. The file is not very large, about 61 megabytes, and it downloads fast on broadband like DSL and cable. Then you burn the ISO image to a CD; most computers have software with their DVD/CD drives that can do this specialized burn. Then you boot your computer with this disk. Since Windows does not run, any virus or spyware or trojans or crimeware or keyloggers or other malicious software called malware cannot run and take control of your computer.

    This is a Linux-type set of programs, and it does not give you a pretty interface - it's all text and you will have to use the keyboard to select what operations to do.

    I turned off my modem, booted the computer with the CD, and with the modem turned off the program could not update itself, yet it still ran. And it found no problems. The program says it contains virus definitions from January 2010. That's already three months too old.

    Then I powered down my computer, turned on my modem, and shortly after turned on my computer and booted with the CD. I allowed it to connect to the AVG website to download new anti-virus definitions. It took an incredibly long time. Eventually it finished, and then I began the scan. Still did not find anything. Good luck for me ?

    The updates could not be saved to the CD, so that means anytime I want to use it I will have to endure yet another time-consuming update.

    There is a selection in the menus for creating a bootable USB flash drive; I have not tried it, and do not know if updates can be stored to a flash drive.

    They do have a version that can be saved to a flash drive; I don't know if that version can save updates.

    The advantage to this type of anti-virus scanning is that since Windows does not start, any malware on your computer cannot take control. Many computers get more than one malware program installed on them; a program like this one allows you to remove some of those programs and makes it easier for other anti-malware programs to remove the others.

    It's a never-ending battle.

    Monday, April 5, 2010 at 07:40 am CDT

  • 1 decade ago

    First of all - good call. You have been hit with a fake protection scam, also called a "rogue."

    We can try something that should help you. Stay with me, it seems like a lot of work, but this is really pretty simple to try. From another workstation, visit www.superantispyware.com. From the top of the page, select the big red button marked, "Portable Scanner."

    That page will give you very simple instructions to load the SAS Portable Scanner onto a USB drive. You can then return to your infected computer and reboot while holding down F8. This will access "Safe Mode."

    In Safe Mode, plug the USB into the infected machine, open the window, and double-click the icon for the SAS Portable Scanner. Follow the scan and removal instructions. Reboot into regular mode and repeat the process.

    That might help. Trust me, it's a lot easier than it sounds and may be what you need to get the job done.

  • 4 years ago

    seem in commence>administration Panel>gadget>gadget manager> and also you may see a gadget tree. seem for Yellow or red flags on the tree. they frequently propose lacking or damaged drivers. if you're lacking motherboard drivers, flow to Asus. if you're lacking video drivers, flow to Sapphire or AMD and procure/installation. No flags ability each thing is solid. If no flags are discovered, flow to commence>administration Panel>Sound> and be certain you've the impressive sound output gadget set as default, i.e. audio gadget, headset, and and so on.

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