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Should I pay the train fine?
OK, i purchased online a train ticket for a journey from leeds to stevenage. Prior to going to pick up my ticket, i lost my card which i used to buy the ticket online. This is needed by the machine to get your card.
So, i rang up the trainline.com twice for over 20 mins. They explained how if i brought along a valid form of ID I could still collect my tickets. I arrived at the station and explained the situation. However, they declined that I would be able to do so without my payment card. (They mentioned that my account would not have been debited the cost until put in that machine.... I later found out looking at my bank statement and email that I had successfully paid for the ticket online, so no further payment was required. I then spoke to a East Coast guard and he mentioned that it would be best to just get on the train and try my luck. I did, and now have a fine of £92.50... Should I appeal..
The facts are...
I paid for my ticket for this journey online, and my money is in their profit account. I believe i had every right to get on that train.
I was informed twice by people on the phone that I would be able to pick up the tickets with a valid form of ID (which i did have on me btw).
I have screenshots of my bank statement, and confirmation emails from the trainline, confirming my successful payment as well.
So a £16 journey already paid for, is now costing another £92.50 ??
Any ideas?
Thanks in advance!
I have sent all this in the appeal letter, and they kindly wrote back informing me that they declined the appeal and have now added £20 onto the fine for admin fees!! :@
They say, by law, no one should legally be able to get on the train without a valid ticket... Can anyone else sense my frustration... I purchased the bloody ticket already, just didnt physically have it :(
7 Answers
- Timbo is hereLv 71 decade agoFavorite Answer
You should appeal - and be careful with that card in future.
- 5 years ago
You have committed two offence by not buying the correct ticket here. You have broken Byelaw 18 (1) by not having a valid ticket for inspection and if proven you have also broken the regulations of railway act section 5 by showing intent to avoid paying the correct fare. This is a very serious matter, the second can land you with a criminal record and a fine of £500+ and criminal record whilst the former with just a fine of approx £100+ upto around £350-£400 in court. If you don't pay it you will be prosecuted (with or without your co-operation) and the £50 offered now is an out of court settlement which is non negotiable. Pay the money and be done with it and learn from it. You are getting off very lightly by paying £25/£50 admin fee for the prosecution departments time dealing with it so don't insult them as they won't take any bull and will wipe the floor with you making an example of you along the way ,which could affect your future career options and travel to countries such as america.
- rdenig_maleLv 71 decade ago
They are right that you cannot get on a train without a valid ticket. Beyond that they have acted in a monstrous fashion - you have paid for a service which you have not received, they have had your money and continue to harass you, Certainly don't pay the fine - once you have they will loose all interest. Look at this website: http://www.direct.gov.uk/en/TravelAndTransport/Pub... and follow the advice given there about complaints. It might also be worth complaining to your local Trading Standards department in Leeds (where I assume you live)
Later edit. Yes, I can sense your frustration. The trouble you have is that having a valid ticket means having the piece of card in your paw whilst on the trainto produce to the conductor. If you think about it, he has no means of knowing that you had purchased one. Incidentally, you should also remember that thetrainline.com is a ticket sales organisation only (although it is part of Virgin Trains) and has nothing to do with the company you travelled with, East Coast Trains.
Source(s): Retired solicitor - 1 decade ago
If you can prove that you bought the ticket, and therefore intended to pay for the journey, I don't see how you can be in the wrong.
However that guard gave you the wrong information. He should have said you need a ticket to board the train, or at least proof that you have bought one. Keep trying, if you get no joy, try contacting your MP.
Oh for the days when it was so much simpler - you went to the booking office, handed over the cash, and there was your ticket.
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- brainyandyLv 61 decade ago
No you have every right to appeal. Write to them, stating what you have written here and if they request proof, then copy any relevant data and send the originals to them. If they still won't accept the obvious then let them take you to court. As long as what you have said here is the truth, they will back down.
- Anonymous1 decade ago
While this may be frustrating, you broke the rules and you need to pay. Read the contract you agreed to when you paid. It clearly said that you need to have your card with you. Just because you meant well doesn't mean you can break the rules.