Did Verizon breach the contract?

Question

Today, I went in to the Verizon store to pay my past due balance on my phone so that my phone could be reconnected (the line was temporarily suspended). An error occurred when I paid it off. What happened was, when I paid my past due amount, the automated service paid off my current bill instead of paying off my past due amount... So now, what happened is that I have paid for my current bill, but I still owe my past due balance and my phone is still disconnected. Since I did pay for the past due balance, and the error was not my fault, and my phone is still disconnected, isn't that a breach of contract since I have paid for a service that I am not receiving due to Verizon's fault?

firemandan900 · Accepted Answer

You still owe them they money under the contract no matter how you look at it. As far as getting you line reconnected that is an argument to make with Customer Service. (800) 922-0204

evilattorney · Answer

All monies are always applied to the most recent charges.  All carriers will do that.  And here's a news flash.  Even if the money had been applied to the past due balance, your service would not have been restored.  You would have had to have paid off the current balance AND pay a security deposit to get service restored.  You should call Verizon and find out how much you really need to get service back.

snetsinger · Answer

i'm afraid i won't be in a position to talk on your particular project. although, any time you're in a cellular telephone settlement, you will get out of the settlement with out the Early Termination value each and every time the business enterprise makes a "materially damaging substitute" to the settlement. i desire to advise the Consumerist weblog, with the aid of fact they frequently save on magnificent of those styles of issues.

Trending News

Did Verizon breach the contract?

3 Answers