Who Can I Contact to Get Information Regarding Victim's Rights, Compensation and Benefits?

I have a friend who was injured in a 'drive-by' shooting. He was minding his own business and was shot and had some extensive injuries to his arm, hand, and leg. He was also grazed in the head. He was hospitalized for 6 months and had to learn to walk again. Thank God, he was young enough and strong enough to endure however, he was left without feeling in his left hand. He was supposed to receive compensation and benefits to help him while he was being rehabilitated. Because he had no one competent enough to help him process the extensive paperwork, and for whatever reasons, this was never settled on his behalf. He has now asked me to help him. I have not seen any of his paperwork as yet however, I wanted to know what this processing is about and if he might need an attorney to become involved.

Since this is 'governmental', and from prior experience, I doubt if they are going to rush to his aid any time soon. It has already been 10 years!! I would like to help him and would appreciate any information from someone who has accurate information and/or suggestions.

Recently, his was displaced due to the heavy flooding our city experienced two weeks ago. He has no home, no job, and only getting by with what the communities are providing the flood victims. He is just one of many who has suffered, but I would like to do what I can to help.

Please - no negative or insensitive comments - this is truly a hurtful situation.

Thank you sincerely.