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Router/Cable Modem problem - please help!?
this is a repost of my question - just need more advice! Thanks!
Okay, so my husband and I bought separate wireless router with cable modem. I have Charter Communications Internet package bundle and for the 2 weeks that we've had service, the internet gets disconnected every 5-10 minutes!!!
It's frustrating and it's even more frustrating trying to get HELP through them damn customer service people that are too shallow to really help out unless we shove money right in their faces.
Basically, my husband uses the PS3 Network to play his CODMW2 online - whenever he's on a killing streak, he gets disconnected but when he sucks, his connection is good. So I told him that maybe his PS3 is the problem? Because when he's online with his Ps3, I start laggin on the desktop computer. But when he's not on, I am fine with few disconnections. But that just rules out that the cause of our internet getting disconnected is solely from his PS3 >=/
We have already rebooted the router twice and done everything the representatives told us from shutting everything off and unplugging modem and router and turning them on again.
Basically, how am I suppose to SYNC the router to the modem? My husband says that it seems the router and modem seem to be kicking eachother out??
I have a E3000 Linkseys Router and a MOTOROLA 5101U CABLE MODEM
For the Internet Service, I have the 16mbps deal. I am thinking about upgrading to 24 =/
4 Answers
- 1 decade agoFavorite Answer
1st, the reason why you are lagging on the desktop while he's on the PS3 is because gaming is a highly intensive activity and requires alot of bandwidth. Since you guys are sharing the same line he is probably using up most of the bandwidth
Also, because you are lagging, this is telling me you dont have alot of bandwidth to begin with. There is not alot you can do about this except upgrade your service to provide you with more bandwidth. If your husband's ps3 is on wireless, this could explain the disconnects, since wireless isn't reliable in the 1st place for gaming. Trying hardwiring the ps3 to the router.
In the end, a crappy Internet provider could always be the route cause of unreliability.
- 1 decade ago
It seems that you're using up a lot of bandwidth... probably more than the level of internet service you subscribed for. Typically if you get a 10Meg connection to the internet from the modem (not from the router or computer) you'll be doing great. If you're using DSL, dial-up, 3G/4G link-ups then you won't be happy with the jittery internet connection. It will become intermittent or you get disconnected. Basically, your net gets overloaded on your end by the sudden demand. The more data is being transfered (to/from) the computer and game combined at any given time, the slower if any internet the connection speed will be.
Source(s): Former Time Warner Cable Installer - 1 decade ago
Try plugging the cable from the modem into the ps3 and see if that works.
If not you should contact your IP and tell them that your leaving unless you get the problem fixed.
Other than that,it might be a faulty modem.
- Anonymous1 decade ago
Charter is known for this type of disconnect so the problem could have little to do with what you are doing but the connection with them.
