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Why does Delta not honor their price guarantee?
I recently purchased a ticket from Delta.com for $200. Shortly thereafter, Priceline had the same flight (EXACTLY THE SAME) for $108.73. I quickly called Delta and the lady assured me Delta would honor the price after filling out the proper form. An hour later, Delta said they couldn't find the price. In fact, the price was back up to $200. I made a pdf of the 108.73 at checkout, but never checked out because of Delta's guarantee.
Has anyone had this issue before?
Yes I did email them the pdf, but I'm unsure if they even received it because customer care doesn't give out email address. So I just forwarded to one of their generic ones.
Here's the policy... http://www.delta.com/planning_reservations/plan_fl...
First they tell me they will honor the price. Then they tell me they can't find it. Then they say they can't accept the pdf, but they can refund the money. Then when I find an email to send the pdf, they tell me that I canceled the flight. They are real good.
1 Answer
- ?Lv 51 decade agoFavorite Answer
Did you send them the PDF? What are the terms and conditions of the guarantee?
