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What settings do I need in order to stop receiving gobbeldygook in Outlook?
I get pictures coming through fine and all sorts of layouts. But there are some e-mails which come through as pure rubbish (e.g. "30;mso-wrap-distance-left:2.88pt;mso-wrap-distance-top:2.88pt;mso-wrap-d=istance-right:2.88pt;mso-wrap-distance-bottom:2.88pt' = o:preferrelative=3D"t" or "zFpbTnKLgAiIgAiIgAjIjlEfEAEREAEREAERWCsB2TFrbTnJLQIiIAIiIAIiIDtGfUAEREAEREAE", going on for ages and ages). Apart from knowing that these various problematic e-mails contain some design element, I don't know what else they have in common. Why, and what can I do? Please give me simple instructions - I'm not computer software savvy.
NB I am using Outlook, NOT Outlook Express, with Windows 7 (and yes, I know there are incompatibility issues but I don't think they're connected with this).
Whew! Thanks, dangeroo - I was beginning to think I'd never get an answer. I can't ask the people concerned to send as attachments, as some of them are businesses etc. And I've no reason to suppose that THEY are using Outlook. I actually have no problem receiving docx etc - they get converted with no difficulty.
I'm using Microsoft Outlook 2002 - as I said, I have Windows 7 as my OS. I really like Outlook, and have all my addresses etc on it, so I'm loathe to change.
Recently, I got a Christmas greeting thing from an organisation I've done some work for - they sent one to my work e-mail which is internet-based through my website, and that one came through just fine. But the (presumably identical) e-mail to my personal e-mail included the rubbish I quoted. That's why I'd assumed it was something specifically to do with Outlook.
I had originally thought this was something to do with things sent from a Mac. I have a friend whose 'fancy' e-mails have these problems (often she'
Oh, I forget that it cuts things off! Often, she's forwarding stuff - and if she sends from her mac.com e-mail, there's problems, but if she sends from the same Mac machine on a different e-mail address, it's fine!
1 Answer
- DangerooLv 51 decade agoFavorite Answer
The fact that some are coming through with no problems leaves me to believe it is the sender that is the problem. In the snippet you have here, the thing that catches my eye is the "mso" which usually means it is a "Microsoft Office Object". It may be a versioning thing on the other end.
What version of Outlook do you have? I know I still have lots of problems with people sending me "docx" and "xlsx" files even though I specifically request the more standard "doc" and "xls" files. With Office 2007 and above, Microsoft added more proprietary features to the office suite, tweaking Office Objects amy be one more addition that is ot backward compatible.
It is possible that someone is using a newer version of Outlook that has "features" that your version doesn't support.
I would suggest you just ask everyone to send stuff as an attachment rather than an embedded object.
