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just got a new laptop and I am having trouble with user lockout?

ok so I set up the user settings by putting in a password then I had to restart to update and then I try my new password to let me into the main account and it is saying its wrong. I have tried as many different combinations of the password that I can think of but it is not registering it just keeps saying that it is invalid is there any way that I can just reset the password to nothing or to something else?

Update:

no I mean the main page I am locked out the admin is locked out on my laptop I am using my desktop right now

2 Answers

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  • ?
    Lv 7
    1 decade ago
    Favorite Answer

    Assuming this is Win7(Since you didn't say), you've got a problem. I assume you realize passwords are case sensitive?

    Since this is a new computer you probably don't much data to lose, so just reinstall the OS.

    Write down the PW this time.

  • 1 decade ago

    well usually

    1. go into control panel

    2. click on user accounts

    3.you will see admin and other options

    4. click that and your fine

    Source(s): Knowledge
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