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Is there any way to contact Yahoo regarding my account being hacked into?
This has happened several times. I have changed my password about 5 times and yet I am still getting hacked into. I have found no link on Yahoo to contact anyone if you have any problems. I have had Yahoo for over 20 years but will have no choice but to cancel the account if security will always be an issue. Has anyone ever successfully stopped hacking into their account. If so, how?
2 Answers
- Nacho MamaLv 71 decade agoFavorite Answer
I copied this down a while back, in case, I should ever need them
E-mail address - cc-advoc@yahoo-inc.com
Yahoo Customer Service 866-562-7219 or 408-349-3300
Yahoo Personal Email: 866-492-4664
- ♱♫True Colors☺♥Lv 71 decade ago
You need to do more than just change your password. You need to change your Security Questions, make sure your alternate email address (if you registered one with Yahoo) is the same and not been tampered with, or if you registered a mobile phone as a security measure with Yahoo, you need to check that too. You also need to scan your computer, you could have a keylogger, trojan or other malware that is sending out your personal information. So be sure to run those scans, before you make the above changes, or they might just get your new information again. Also make sure you password is a strong password. At least 8 characters, made up of numbers, upper case, and lower case letters, and special characters (the ones you see above your numbers on your keyboard).
I also wish you had said more about what makes you suspect your account was hacked. Are the people in your Contact list being sent spam or other email, that you did not send? Be sure to check your Sent folder to double check on this. For more information about that topic read here: http://answers.yahoo.com/question/index?qid=201102...
And yes you can report this to Yahoo by clicking Contact Us at the top of this page: http://help.yahoo.com/l/us/yahoo/security/account_...
Read more about Account Security here: http://help.yahoo.com/l/us/yahoo/security/account_...