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robsmom asked in Computers & InternetSecurity · 1 decade ago

How to get past a password to get online...?

I bought a used laptop. For the first month I could just fire it up and go online. Then one day it started to mess up so I unplugged it, pulled the battery...put it back in, fired it up again. Now it is asking for a password to get online. I called the person I bought it from and she cannot remember the password. How do I get past the password to get online?

Update:

what does BobH mean by "open with command prompt and type in format C"? I love my computer, but I'm not computer literate......

2 Answers

Relevance
  • 1 decade ago

    unless the person is a friend, tell them to give you the password or give you your money back, when selling a computer you have to know all the passwords associated with accessing the full functionalities of the computer.

    Also, if you have an administrative account, you can open up the command prompt and type in format c: which will erase everything on the pc, so youd have to install windows again, but everything would be reset.

  • 1 decade ago

    It is probably the router. Get the code off it and put it into the computer.

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