Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.
Trending News
I can't open my Yahoo! Mail Attachments?
When I got to my email, I see the attachment link where it's supposed to be, and I click on it and the little box pops up that says "Scanning for viruses" or whatever, and when it's ready it says "download attachment" but when I click on that, a little box appears and it's totally blank. It wont let me do anything else with it, and it just sits there and I really need to open this attachment, so ca n you help?
1 Answer
- JIMMYLv 71 decade agoFavorite Answer
.1.
Sign out of Yahoo and clear your cache. Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly. Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache.
2.
Reload the page. lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment. Press the "Reload" (F5) button and then log back in to your account.
3.
Ensure that the attachment is not corrupt. If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted. Ask the sender to re-attach the file and send it again.
4.
Check the file format. Some formats are proprietary and will not open unless specific programs are installed on your computer. For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer.
