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Jim Maryland
Lv 7
Jim Maryland asked in Computers & InternetHardwareLaptops & Notebooks · 10 years ago

Boot up problems with a Gateway LT20 Netbook?

I'm trying to fix my mother-in-law's Gateway LT20 Netbook that has a boot up error. The original hard drive failed so I purchased a replacement. I also had to purchase the recovery media.

I went through the recovery process and I'm still unable to boot the system up. The boot order has the hard drive booted first (even identifies the make/model/size correctly), but still shows the "No bootable device -- insert boot disk and press any key".

I know the recovery media installed to the hard drive. Using a IDE/SATA to USB cable, I can view the files on another PC and everything appears to be fine with it.

I'm open to suggestions on resolving this. The system is out of warranty and the Gateway site doesn't seem to have any useful suggestions for the error message.

Thanks in advance.

Update:

For the recovery, I hooked up an external USB DVD drive. Using the purchased recover media (3 CDs labeled System Disc, Recovery Disc 1 of 2, and Recovery Disc 2 of 2), following the instructions from Gateway. The recovery process appears to complete normally and when I connect the hard drive to another PC, I can see that the recovery loaded the OS files.

Update 2:

Contacted Gateway's chat support (they were closed last night when I posted here) and their solution is to pre-format the hard drive prior to doing the system recovery. The link they gave me is:

http://support.acer.com/acerpanam/desktop/0000/Ace...

I'm running through this now. The recovery OS version is Windows XP so the details on the above link seem to cover this situation.

Update 3:

The Gateway support suggestion of using the "downgrade format" utility has not worked. Gateway is now trying to say that it needs to be sent to their Texas customer service center ($99 cost) to be repaired/configured. I'll continue looking elsewhere for a resolution since I'm sure it isn't hardware related at this point. Worst case, I'll throw Linux on it. My in-laws only use it to check email and Facebook anyway so any OS would work for them.

3 Answers

Relevance
  • MST
    10 years ago
    Favorite Answer

    Good luck!

  • eidemiller
    Lv 4
    5 years ago

    means grant, in all likelihood. I had the suitable comparable difficulty on my comp couple of months back. grew to become out to be the Video Card. exchange it out in case you have an extra to renowned for particular. reliable success

  • ?
    Lv 4
    5 years ago

    I agree with what's been answered

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