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A tactful way to approach my boss about an issue with him?
My boss is irritating me to no end these days. If I am on the phone with a client he listens in on the conversation and then butts in and tells me things to say to the client or questions to ask the client.
My last phone conversation I mis-spoke and said we'd be sending the client a fax when I actually meant e-mail and before I could correct myself my boss shouted (from his office) an email, you're sending an email! Now, I realized the second I mis-spoke that I had made the error and was trying to correct myself before the boss butted in.
How can I tactfully approach him and tell him that I do not like that he cuts into my conversations?
How can I tell him if he has something he wants me to say or ask my clients to tell me before I am on the phone?
How can I tell him that his screaming across the office to correct me for something so trivial is unnecessary?
I am at the point where I just want to yell at him and tell him if he continues to interrupt my calls with his questions and comments then maybe he should make (or take) the calls himself.
Suggestions??
LR - I should have added a bit of more detail. I do not work in a call center. I work as a Real Estate paralegal in a law firm handling the sales aspect of the transaction. Most of my calls are from home sellers and/or their realtors.
2 Answers
- 10 years ago
Ouch...that's really a tough one...I've been in the call center business for about 9yrs...and simply said...there is no tactful way of telling your boss what you want to tell him....
With 10+ bosses (from entry to management to division levels) that I've had at the call center I worked at...only 2 might have been cool with me approaching them....the rest would have held a grudge & I've seen a handful of my peers do what you've wanted to do...and it totally didn't turn out well at all...
Your boss sounds like a typical pain in the butt call center boss....but you've got to just man up & deal with it because it will only get worse for you no matter how sweet & nice you come across...
Hopefully your boss will find better things to do....and therefor spend less time worrying about you & your calls...just do your best to say very little to him & try to always stay on his side & under the radar...
However, if it's just completely unbearable...you can see if you can change you shift which will be really extreme...but it might allow you to move onto another team...or...if you think it will help...maybe you can see if there's any little side projects that need to be done...like helping out when new reps hit your team....or maybe bringing doughnut to work one day b/c your a team player and brown nosing the boss never hurts...
I had a pain in the butt manager who was always on my case...and that's because i found out she was going through a divorce...so the best thing that worked for me was never complaining about anything...and always staying low...allowing drama to be created on someone else....eventually I was able to post out of that position after a yr...thank God!
And if anything...you can always message me & vent :)
Hang in there....
Source(s): Experience working at a call center
