Is this a fair complaint about Gamestation or not?

Question

Dear Gamestation, 
I recently went into a branch to purchase a copy of Battlefield 3.  The transaction itself went smoothly, however, I was offended by the attitude of one your employees towards female gamers.  Whilst buying the game, said employee started talking about the game and selling a MW3 pre-order to, not me - the paying customer - but to my boyfriend.  Whilst I understand that games such as BF3 are generally dominated by males, I think that was an unfair assumption that your employee took.  Even after my boyfriend corrected him on his assumption, no apology was made. 

Working in retail myself, it is to my understanding that all customers should be treated fairly and in the same way as well asking and offering all customers the same deal if they fall within the required conditions.  If your employee had offered ME personally the pre-order, I probably would have taken it but considering as I wasn't the one offered, I made no comment. 

To conclude, I don't want to seem like a raging feminist,  but on this particular occasion, I felt like I was treated unfairly - especially as a paying customer.  I should hope that this was an isolated case confined to one individual and not the attitude that you encourage within your workforce.    




Any thoughts??

Anonymous · Accepted Answer

Fair comment.

I have seen this exact thing happen several times whilst buying games in Gamestation, Game, HMV etc. I guess it's something we are all at fault for at one time or another, but the disappointing thing is that the employee didn't apologize for his behaviour or offer you the same deal after realizing his mistake.

As it is, I think you bought the better game in Battlefield 3 :) and your actions in not buying the MW3 pre-order hopefully made an Impact on the gentleman in question.

Happy hunting on BF3...I know I'm finding it difficult after all that Black ops manic running, shooting and stabbing to slow things down and think before shooting in BF3...don't give away your position until you absolutely have to.

Anonymous · Answer

Well that does seem a little bit nit picky but the company is there to satisfy their customers and if you as a customer found something wrong with how they treated you then you have every right to complain to the company about it.

? · Answer

It's a fair complaint, the employee shouldn't have jumped to conclusions like that. :)

Chris · Answer

Perfect! you said everything and made damn sure to sound proper, that's for sure

I have no complaints of your complaint lol

Anonymous · Answer

only a woman would complain about such a trivial matter

Anonymous · Answer

lol rant rant rant....but aw well if you were unsatisfied by that I would also be very unsatisfied with BF3 and return it and pre-order MW3 d-_-b

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Is this a fair complaint about Gamestation or not?

6 Answers