PLEASE HELP I HAVE A VIRUS!!!?

Question

There is a virus on my PC, it has so far blocked me out of all administrative tools (im running Vista), including the C:&#92; drive. Whenever i try to run a virus scan (and i have tried multiple) it shuts that program down and removes my privileges to use it. I have tried starting in safe mode, tried shutting down the service, tried stopping the process, tried calling "tech support" (i just got an Indian guy asking personal information, eventually i hung up), i tried deleting certain files with command prompt (btw, when i try doing this, or going into the C:&#92; drive, it tells me access is denied), now i can't even download most things because it won't let me, i can't do windows updates, tried that too, i tried everything i could possibly think of. If you can help me without needing me to buy anything, or really even downloading (since i cant do that 90% of the time), i would be extremely grateful. I'm going insane trying to figure this out.

Anonymous · Accepted Answer

You have active malware that needs to be shut down. If you have to go into safe mode with networking, and download rkill to your desktop. It is a small executable, no need to install. READ THE DESCRIPTION, and download them all. If in safe mode for download, return to regular mode, and run rkill, run them all until one runs successfully.

http://www.bleepingcomputer.com/download/anti-virus/rkill

After rkill, if you don't have MBAM download, and run a full scan:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=rb_content;main

Then scan with AV.

? · Answer

Do what Casca Longinus suggested. Do the RKill and scanning with MBAM in safe mode in networking.

If that didn't work as the infection is still blocking you, you need to do it externally. Download this bootable CD on another computer:
http://www.hirensbootcd.org/download/

Extract the zipped file to a temporary folder and run the BurnToCD command to transfer the contents to a CD.

Go back to your infected computer and boot from the CD. Run the Mini Windows XP OS. When inside, open the browser and download Malwarebytes Anti-Malware:
http://www.malwarebytes.org/products/malwarebytes_free

Install and update it before doing a full scan.

Take note that MBAM is not a substitute for an antivirus as it is just an antispyware. You will still need to scan your computer with a decent AV after you have regained control of your computer. Keep everything updated including your OS.

Anonymous · Answer

Try Stopzilla

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PLEASE HELP I HAVE A VIRUS!!!?

3 Answers