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KLM moved my flight forward, what can I do?
I was booked to travel from AMS to SFO on 1/1/2012 but KLM cancelled that booking and moved me to 12/31/2011. That means I will miss all the new year celebrations at my family home and it's the first time I would have been there for new year in five years. So instead of a family new year I'll be sitting alone in America.
What recourse do I have against them? I have lost money on prepaid car rental and hotel bookings too. They won't refund and I am not going to be there again for years, so a credit from the hotel does nothing for me.
2 Answers
- potatochipLv 710 years agoFavorite Answer
You can call them and tell them what is going on and that 12/31 will not work. Since the airline made the change, you can make changes without any fees. Maybe ask if they can put you on an Air France flight and connect you through Paris since Air France and KLM are together now. They may or may not allow that but it doesn't hurt to ask. You can also see if you can fly on 1/2/2012.
- Chris HLv 710 years ago
I believe that you and I have multiple business meetings that day that are sure to fail without your expertise. And have you forgotten my brother's wedding? Who will be the best man?
Source(s): Imagine that.
