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Joe E
Lv 4
Joe E asked in Computers & InternetComputer Networking · 9 years ago

Modem/router reason for slow/choppy internet?

Hey all,

I recently had my modem/router changed by my ISP (Charter Cable) with a "newer" one. The original service call I had was for them to change my cable box, but when the guy saw what modem I had, he decided to change that too....

Anyway, since he installed it, the internet can be slow/choppy at times. Also, when the computer is first started or comes out of hibernate, it take a good amount of time for the wireless signal to come through. I contacted Charter via online chat, and they said that the modem that was installed is not the right one for the internet package I have, which is their 30 mbps package. It's a DOCSIS 2.0 modem. They said to swap it out for a DOCSIS 3.0 one at my local Charter office. I also see that my network adapter supports 802.11n, but when I hover my mouse over my local connection, it says 802.11g...Hopefully a DOCSIS 3.0 modem will be 802.11n? I don't know much about this kind of stuff so sorry if I'm confusing lol. Was the person I chatted with correct in saying that the DOCSIS 3.0 modem should fix my issues? Thanks for any help!

Update:

Also, when running a speed test from Speedtest.net, I get 20 mbps or lower wirelessly. When I connected it with an ethernet cable, I got 30 mbps which is what I should be getting ...

2 Answers

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  • Anonymous
    9 years ago
    Favorite Answer

    DOCSIS 2.0 modem supports up to 25Mbps speeds .

    It will work with your package but you will loose 5Mbps ! lol

    DOCSIS 3.0 supports up to 150Mbps if I;m not mistaken,You have to get DOCSIS 3.0 in your case.

    Do not worry about wireless G or N. Wireless N is only needed if you have internet which is faster then 54Mbps....yours is only 30 right ?

    You need a new DOCSIS 3.0 ,the one they gave you is faulty.

    EDIT:

    it is normal to have speed loss when using router but 10Mbps difference is too much

    Consider buying a new router.I Highly recommend this one

    http://www.newegg.com/Product/Product.aspx?Item=N8...

    look at the feedback,numbers say everything :)

    I personally have that and i only get 3Mbps loss while using wi-fi

  • grego
    Lv 4
    5 years ago

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