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Xbox LIVE parent account issues...?

Ok, to keep this short, with the new Xbox Live update, it needs my parent's(mother) email and password to accept the terms of usage. Has not been an issue over the 4 years I have had a Live account. In past updates, you just downloaded it, and it asked nothing further. Now as you see, I am screwed, because my mother does not remember her email and password. Is there a way i can resolve this via support, via recommendations from answerers, or do I have to make a new account? That would really piss me off by the way... if someone could help me resolve this, you will get best answer with no problem. Thanks!

2 Answers

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  • 9 years ago
    Favorite Answer

    you should be able to find out what the email address is by looking at your account info on your xbox. if you can at least figure out what the email address is then you could possibly use the "forgot my password" link to find out what the password is. you could also call microsoft support. it's very tedious to be on hold but if you explain the situation, the support guys should be more than happy to help.

  • Anonymous
    5 years ago

    It doesnt matter that the email you used isnt active anymore. The email i used didnt even exist i just made it up, then a year or two later i made that email officially so i could get email updates from Microsoft.

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