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Ray
Lv 5
Ray asked in Computers & InternetSecurity · 9 years ago

Could this be my problem?

A few months ago, my computer began having some issues. I just recently found a rather mysterious (and suspicious) file on my computer's hard drive. It appears to be in either Chinese or Japanese (looks Chinese, and nonsense in both when translated in Google Translate) when I open it using Notepad, but it's simply gibberish and symbols when I open it in Microsoft Word and Wordpad. Those are the only programs that I can get it to open on. Suspicious, no?

Anyways, it was apparently created at about the same time I started having problems, and I definitely didn't make it.

I'm thinking it's some kind of virus, but I also don't want to delete an important file or code that would crash my computer. Should I go ahead and try to get rid of it, or leave it? Help me, please!

2 Answers

Relevance
  • 9 years ago
    Favorite Answer

    Deleting something off your computer wont crash it. I would try deleting it or getting a virus protection program such as Avg... Best of luck:)

  • Anonymous
    9 years ago

    Try this:

    Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.

    Now download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link:

    http://www.myantispyware.com/mbam

    After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.

    If the problem still exists, download and run the free Kaspersky Virus Removal Tool:

    http://support.kaspersky.com/viruses/utility

    You should now delete the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

    Hope this helps.

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