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My HP computer is frozen on the start up screen, what do I do?
My sister downloaded a lot of material yesterday to get credits for some type of online game and a lot of things started popping up on the computer. I then started mass uninstalling the programs. When I realized a program called geneio wasn't on the list of installed programs I tried to uninstall it manually by deleting the folders. It said it was still open therefore I couldn't remove the files. I shutdown the program's processes via taskmanager but still no luck when trying to delete it. I also accidentally cancelled an unknown process as well. It said HKCU or something like that. Ending this process didn't do anything to the computer I think. I then opened up msconfig and unchecked all the programs that opened up at startup. I restarted my computer, and right before it shutdown avg said there was a Trojan on my computer. The startup screen that shows what some of the F-keys do (For system restore and stuff) popped up. Then a black screen telling me that a USB was overrun popped up and told me the computer will shutdown in a couple of seconds. I unplugged some things and started it up again but still the same message. I unplugged everything at that point and left the computer alone for about a day. When I plugged everything back in and started up, the screen showing the f-keys for system restore and stuff popped up. I tried doing system diagnosis but no luck. Then after trying to do all of them, nothing happened. The screen has been frozen in that state for hours now. What do I do?
It won't even let me do a restore. I can't get into it at all.
It won't even let me do a restore. I can't get into it at all.
3 Answers
- Anonymous9 years agoFavorite Answer
Reboot and keep pressing F2, F8, F10 or 11 depending on your system and go into BIOS > boot in safe mode. Restore back to factory settings.
There may be software reinstalled which allows you to factory restore.
If not you will need the Windows disk, but first download all the drivers onto a USB pen drive.
http://www8.hp.com/us/en/support-drivers.html
Install all the intel drivers first, then all the peripheral drivers.
- ?Lv 79 years ago
Will it start in safe mode? or safe mode with networking? before you do a system recovery and loose everything on your computer start in safe mode and do a virus scan or safe mode with networking and download malwarebytes and scan with that. An easy way to get to safe mode is shut down via the power button and hold it for a 10 count then restart and select what "mode" you want. However, it may be too late if you have deleted something you shouldn't have and in that case it is recovery time.
- frankgLv 69 years ago
If you can try this-Start-Computer-rt cl on Cdrive- from dropdown select explore-delete what you think is trouble. It will warn against deleting important items.