My computer is frozen on the startup screen, what do I do?

Jeez. your computer is toast.

If you can't do anything - and can't even boot up in safe mode - then your only option is to get the Windows disk that came with the computer - put it in - then restart the computer.

If you have to - hold down the power button for 10 seconds. It should shut off. After another 10 seconds - turn the power button back on.

If all goes according to plan - your computer will boot from the cd and it will ask you if you want to do a recovery.

The answer is yes.

If you can get to safemode by shutting down the computer as described as above - then you need to choose safemode with networking - so you have internet access.

download and run rkill

download and run tdsskiller

download and run malwarbytes.com

then run your antivirus program again - if you don't have one - shame on you. Download a free one.

If you can't get internet access on the disabled computer you will have to download and burn those to disk on another computer and bring it to the disabled one.

Be sure to use rkill first. it might take a few minutes to stop all processes just wait. (a couple minutes as in 5 not 30 minutes)

I hope you fix it:)

it looks like your system is infected, and it may have caused damage to your hard drive.

try this: on bootup, keep pressing F8 until you see the menu that has Safe Mode on it. if it has the "Repair your computer" option, choose that, and follow the prompts. when you have a list of recovery tools, choose command prompt, and type:

chkdsk c: /r

let it scan (will take awhile), and it will fix any problems it finds.

once it is done, close that window, and restart the computer. then press F8 again to bring up the Safe Mode menu, and choose Safe Mode this time. log into your account, close the popup message, and click Start. then type:

msconfig

and hit ENTER. in msconfig, click the Startup tab, and see if anything is checked. if you see the HKCU or whatever it was, look at where the file is located, and delete it. any startup programs with strange names, especially ones located in the System 32 menu, or in any Application Data folder, should be found and deleted. while you are in the Application Data folder (%appdata%), if you see any folders with just one or two files in it, that have strange or suspicious names, feel free to delete them. then reboot.

if your PC doesn't seem to be acting strange, then it is time to scan with Prevx CSI Scanner:

http://prevx.com/

if it comes back Clean, then you are probably OK. if you PC was still acting strange, and Prevx comes back Clean, try running MalwareBytes Anti-Malware:

http://www.malwarebytes.org/products/malwarebytes_...

let it update and do a Full Scan of the C: drive. if it finds problems, let it fix them. if not, and your PC is STILL acting strange, you may need to take it to a pro to get it straightened out, or else just reinstall Windows.

if there is any other way i can help, just ask :)

I don't know, to be honest, but this sounds like a problem. You should probably show the computer to somebody who is an expert in the field. Until then, just use the computer you are currently on.

Sorry I couldn't help any further!

Unfortunately it may be easier to format the hard drive and reinstall Windows....if this is a laptop you may have the restore data on the hard drive already...