what are you looking for from customer service?

If you are looking for info on a companies website and you cannot find it so you end up having to call the company... when you state "I can't find (insert whatever you are looking for here) on your website..." are you asking them to give you the info you are looking for or would you rather know where to find it on their website so you don't have to call back. I would want to know where to find it but I work on the other end of the line and I find that people are often mad at me for telling them where to find the info they just want me to give them what they are looking for. I'm tired of people not getting what they want so I am looking for some input please.