help with nouvatan spray tan?

i had a spray tan friday night i done all the things they had told me to do prior, after a couple hours i worried a little because it seemed very dark when i txted the lady she said it was fine an most of it would come off in the bath the following day...when i woke the next morning i was very dark orange it looked awful i bathed three times and had to scrub my face an eventually it calmed down a bit but my hands were orange even the palms! and my feet looked like id walked through poo they were so awful i couldnt wear flip flops plus after the baths i used deodorant which seemed to strip the colour off under my arms and left my white top covered in tan which she said would not happen, i txted her only to receive a stroppy message back about it never happened to anyone else so i must have done something wrong! following this by today (sun) i have white marks where my necklace sits i have white marks where my bra straps sit i have white marks across my tummy and my feet look worse then ever! my knees are white my face is patchy and it seems to be disappearing already ...but in a really bad patchy way! please please tell me of this is the norm as i cant see why people would go back if this is the outcome! thanks x