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Which of these business practices say "We REALLY HATE our customers?"?
Which of these is the strongest expression of contempt for customers?
1. Automated checkout machines (because they work cheaper than real people)
2. Asian customer service or credit employees with thick accents you can barely understand.
3. "Phone trees" designed to prevent you from ever reaching a real person.
5 Answers
- TowandaLv 79 years agoFavorite Answer
I think that 1 & 2 are ways that companies try to save money. I may not like them but can understand that the practices are saving me money in the long run. I have to add that I don't like companies that outsource their customer service to places where they really don't understand the nuances of the English language. And I've talked to some that must have been told to offer no assistance at all.
so ....
#3 offers no customer service at all. That means they have your money and could care less about anything that happens later or any help you need.
#2 could be good customer service but usually isn't and the results are mostly futile. the result is that often I hate the company and don't buy from them again.
#1 they work and I've learned to accept them and now get upset when they are busy. They are so much faster and since here we don't get bags so I don't need anyone to help me put the stuff in my purse.
- 5 years ago
From what i've got examine, I comprehend which you hate your buddy, yet you do not must be so rude approximately it. You sound very conserved, have not got time for foolishness, and extremely severe. Plus, not being her buddy through fact anybody hates her is in all probability the worst excuse i've got ever heard. If something, it will make you elect to be her buddy, so as that she does not experience so lonely. analyzing that final sentence, you mentioned you have been a shy guy or woman and do unlike that approximately your self, and by employing your description she sounds very outgoing and does not care if she seems "silly." in keeping with risk you 2 ought to study some issues from one yet another; she will practice you approximately being greater outgoing, and you could practice her to mellow out some. That way you 2 can stumble on a stability. a splash commonplace actuality besides, and that i will tell this from journey, the happiest anybody is often the main depressed. i don't comprehend, notwithstanding that is something to think of approximately. yet once you nevertheless choose to easily shrink your losses from her, merely tell her you do not choose to be her buddy anymore. straightforward. actually, ignoring her and making your self unavailable would merely make issues worse and convey approximately undesirable and unneeded war of words. wish this permits.
- Silly GooseLv 79 years ago
3 - that was easy.
#2 is just a company trying to save money.
Understandable, since it's so cheap to outsource.