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Compensation for additional costs incurred. Are they liable? Are we liable? What is the law on this matter?
I have a customer who purchased a light fitting from my company. This light fitting was installed in a commercial premises and that was the end of that. However after only one month the fitting has stopped working and needs to be replaced. The manufacturer of the light fitting has agreed to replace the fitting free of charge because it's under warranty. But the customer is saying that he has got to pay for an electrician to travel all the way back to the site (120 miles away), then hire a cherry picker because it's installed at high level. The customer is arguing that our company or the manufacturer should pay for the hire of the cherry picker, the electricians wages for the job and his fuel as it's not his fault the fitting is faulty. The manufacturer say they are not legally bound to do so, and will only pay for the replacement light fitting. What is the law on this matter?
No the customer is the electrical contractor but his firm is 120 miles away from the job
1 Answer
- ?Lv 79 years agoFavorite Answer
The product was sold, it was faulty, so the product is replaced
The customer only purchased the product, so that is all you are liable for
When I purchased a faulty washing machine a year or so ago, the machine was replaced, but not the costs of the plumber who had to take the faulty one out, and then fit the new one.
Are they trying to say the only electrician available is 120 miles away.what a joke !!!