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How to fix this malware virus thing? please help!?

My laptop has gone all wrong, like it has a virus. It started with my netflix going all wrong, and now my laptop won't connect to the internet at all. I have norton, and it was saying everything was fine, but now its saying my pc security is at risk. "4 issues leaving you unprotected against latest threats." Someone who worked for netflix said norton wasn't finding the problem because it was more of a malware than a virus. Idk what to do or how to fix it! I don't have $ to go somewhere to get it fixed because im just a kid....please help!

4 Answers

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  • 9 years ago
    Favorite Answer

    I think avast can help you.

  • 9 years ago

    Sounds more like you're having network driver problems. Most virus's and malware doesn't want to take you offline. Most of it is created to either spy on you (like financial information) or use your machine as a spam server.

    As for the "4 issues leaving you unprotected", I've found most Anti-Virus\Malware programs say that about the smallest of things, but you should be able to click on the message to find out for sure.

    Try reinstalling your network drivers. A CD with the drivers should have come with your machine.

  • ?
    Lv 4
    5 years ago

    first of all disable equipment fix because virus has a tendency to hide in fix aspect files. next move into threat-free Mode through tapping F8 at boot up. run Malwarebytes and Spybot and delete all it exhibits come out of threat-free Mode through urgent the Reset button on the casing and enable the computing gadget boot typically Now re-enable equipment fix and create a clean fix aspect test Cpersistent back with anti virus.

  • HawK
    Lv 4
    9 years ago

    First you need to know that starting a computer in SAFE mode doesn't insure

    that your going to be rid of Malware/Viruses/Worms or Trojans no matter what

    software you use.

    To do this right you need to clean your computer with a Free Malware, Virus,

    Worm, Trojan removal Boot CD. Using a uninfected computer do the following.

    This download page has many Free Malware removal ISO packages. Choose one or

    more to work with depending on the OS your using and the problem your

    having.

    http://www.malwarehelp.org/anti-malware-bootable-r...

    or Use this Ubuntu Malware Removal Toolkit Boot ISO file

    http://sourceforge.net/projects/ubuntu-mrt/

    .................................................

    For Netbooks you Create a Bootable USB Flash Drive for Windows 7 or Vista

    Netbook by using this Youtube Video

    http://www.youtube.com/watch?v=AiRv_UKtk8I

    Now use the Win To Flash software in the Youtube video (download Link below)

    to load the Boot ISO you downloaded to the BOOT USB Drive instead of the

    mentioned Windows ISO.....Click download and save

    http://www.freedownloadsplace.com/WinToFlash-Downl...

    ...................................................

    For the Boot CD you will need a CD/DVD ISO burner program so here's a easy

    to use ISO burner freebie that works with all OS's...Click download and save

    http://cdburnerxp.se/en/home

    Here's a help file on how to make a ISO Boot CD of your choice using

    CDBurnerXP.

    http://cdburnerxp.se/help/data/burn-iso

    ...................................................

    Insert the BOOT USB/CD into the infected computer then reboot the computer

    and follow the instructions. Once clean up is finished remove BOOT CD and

    reboot computer again.

    Source(s): 24 years disinfecting computers for a living
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