Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.
Trending News
Is it acceptable to politely interrupt someone's long explanation on the phone at work?
In order to transfer their call to the correct person or extension?
I am often alone in the office and have other calls to answer, as well as visitors to take care of. Don't want to be rude - just wondering...
2 Answers
- morrowyndLv 79 years agoFavorite Answer
Absolutely. You can stop them and say "Excuse me. Sorry to interupt but I would like to transfer you to the person who can help you with that. Their name is ____. Please hold while I transfer your call"
If possible, make it a warm transfer. That is to say, dial the number, wait til the party picks up, tell them the callers name and a very quick explanation (calling about a bill, has a complaint, etc)
- ?Lv 49 years ago
it's all in how you do it. when i worked customer service recently, i was told not to interrupt, but to get my call time down. then i talked to other sups and they said they interrupt all the time with "let me just stop you right there" and helped them accordingly.
i'd but in with a "sir?" or "ma'am?" to get them to stop their diatribe and get the help you already know they need.