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Why are phone company's so annoying?

This is more of a rant and question in one.

Today I was watching television and saw my phone carrier, Fido, has a new promotion. I called up Fido to see if it would be worth the switch to the new promotion. while the customer service lady was going through my profile, she mentioned that I had a "Grand Father Promotion". Apparently the promotion ended almost a year ago and I was actually paying more for the GFP than I would be with any new promotion. And I also had a 5$ discount toward that plan. So the previous plan was unlimited txt, unlim calling after 7, and 500mb of data, with 2 calling features, This new plan is unlim canada wide calling, unlim text, 2 GB of data and the same calling features. So I was paying more for less.

The response I got from the lady when i asked, why wasnt I informed of the promotion ending/change? her answer, well we dont call all of our clients, its up to them to find out the promotions.

So you steal from previous customers? That is how it feels.

So my question.

If you own a cell phone and are on a plan, do you call your provider often to find any new promotions that could save you money?

Does anyone else feel abused / or robbed by your phone carrier(s)?

2 Answers

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  • 8 years ago
    Favorite Answer

    If you expect your phone service provider to phone you every time there is a change to plans available, you have very unrealistic expectations.

    I don't call my provider at all to find about any new promotions - they're on the website. All you have to do is check the company's website periodically, it's not that difficult.

  • ?
    Lv 4
    4 years ago

    I had that difficulty too! i eventually did it by having caller identity and trashing the answering device. I additionally grew to become the ringer off at evening. I then in basic terms responded calls from those I knew. yet another answer is much extra valuable, get an previous computing device with a modem or an previous FAX device and have it answer the telephone, the computerized callers will many times then motor vehicle erase your extensive style from the call checklist and the stay people will too through fact the sound will harm their ears.

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