Has anyone else used One Great Family?

Question

Did it help in your search for ancestors?  Did they tell you you could have a free trial, then turn around and bill you?

I was excited because I was finding so many ancestors, but upon closer look One Great Family displayed folks whose children were born before they were, ancestors (confirmed) that had as many as 40+ children (unconfirmed; all I have ever found was up to about 13 children, still too many!)

They would keep sending e-mails claiming to have found more ancestors, but either ones I already knew about or completely bogus.

Anyone else have that experience with One Great Family?

I asked for my money back as it was obviously a scam, but got the usual...

Maxi · Accepted Answer

"One Great Family".....no I would never use anything like that, the name would put me off for a start............my thoughts are it is another collection of unverified information and trees that enables people to copy and paste and pretend they are researching.............. 

I research, cross reference with real records and verify as I want MY ancestors in my tree, I have no desire to have  'One Great Family' that is no relation to me or to  have a  huge tree that I can't prove from 3 real records each and every event, my ancestors are my ancestors, good, bad and the ugly and nothing changes that................there are no short cuts to real research and NO website is any use except as a clue about where to look for the real records, unless they have images of the records and few do.....................

Shirley T · Answer

I used t many years ago and the way I remember it they only had subscriber submitted family trees which can't be trusted on any website. They didn't have any records at all.  There was a billing problem I can't remember the details but I got my money refunded.

marci knows best · Answer

What were you thinking? I read the promo and saw nothing but red flags: merge other people's poorly researched trees with mine - I don't think so. Software to "automatically resolve any conflicts" - How does software know I have the documented dates or names and they don't? Matching names that look alike? Good luck with John Brown - any idea how hard it is to verify each event and how many Ancestry clues I ignore?

Tapioca · Answer

Yes, they are crooks. For years I had to fight them to stop taking my money from my account. I would not use them. Most of the stuff you do get is no backed up and if there are mistakes, they don't correct them. Go to Ancestry.com. It is more expensive, but you get better results, mistakes can be corrected and there are checks that you can do when you update.

Joyce B · Answer

There are a lot of complaints about their billing practices online.   Contact your credit card company about erroneous charges and be careful about recharging in following months.

Search on 'onegreatfamily problems' for complaints about billing issues.

http://genealogy-search-review.toptenreviews.com/onegreatfamily-review.html

wendy c · Answer

You?? you are here all the time, I am surprised at this completely. 
It isn't an original source record, so sure they would be out to snag a novice. You are not a novice. I don't get it.

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Has anyone else used One Great Family?

6 Answers