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brand new hp laptop (windows 8) blue screening?

I got a brand new laptop for christmas and it keeps going to a blue screen along with a error message saying "your computer has encountered a problem and needs to restart. were just gathering some information".

keep in mind,I reset everything already and it's still doing it.

4 Answers

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  • 8 years ago
    Favorite Answer

    You need to let the person who gave you this laptop know about the problem and get the receipt, bring it back to the store. New computers do not behave like this. This sounds like a hardware issue.

  • Howard
    Lv 5
    8 years ago

    here goes, the reason most of the time is u have to much stuff running & loading at start-up many tab open playing music watch video's all those programs loading at start-up take 50% of ur ram so when to all those thing at 1 time u only have 1/2 ur ram & it could a crash or BSOD, the way to shop those programs from loading is to type in run msconfig hit ok then go to the startup tab in there is where u see all programs with a mark in them they load, so u can disable all but u anti virus don't worry in not getting rid of them it's just stopping them from loading, then do a disk clean-up & a defrag that being the file up front for faster access, delete cookies & history weekly clean out all browsers cache's, restart & ur see ur computer will run smoother than before :)

    may run this first this will hel with the registry error's ur getting, chkdskc:\p\r & this is a driver back up slim drivers

    Source(s): howie
  • 5 years ago

    the first component you want to verify is the mind-set memory. If that you need to be in a position to get on a further computer (nicely actual that you need to be in a position to once you evaluate that you revealed this yahoo question) then download Memtest86. it may be a software you may placed on a CDROM so that you may placed it interior the damaged computer. at the same time as you boot to this CD, you'd be in a position to verify your memory and note in case you've any issues. once you do, think about to change the mind-set memory. once you've 2 sticks of RAM then memtest help you already know which economic employer is risky (or if both are). only eliminate the negative stick and run memtest once more advantageous to make certain the single think about left is first-classification. If Memtest does no longer exhibit any mistakes, then it may be somewhat many times a software blunders. you may could boot to the living house windows XP disk and run a fix. see you later as that you may fix it, you received't lose any know-how, it obviously only reinstalls living house windows on best of itself so that you'll nevertheless have all of your files and pictures and music and whatnot. extremely HP must have a hidden restoration partition. at the same time as the computer boots it ought to offer you an decision to bypass right into a fix mode. attempt this notwithstanding ensure you do not favor the alternative to wipe the finished component. once you do you lose all of your thoughts. there ought to could be an decision in there to do a get nicely without destroying the coolest deal. perfect sturdy fortune.

  • 8 years ago

    Get it back to warranty. Not saying is not fixable but NEW things should not have this kind of problems.

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